11bola Terms & Conditions

Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and 11bola ("11bola", "we", "us", "our"), governing your access to and use of the website located at https://11bola.casa and all associated services, features, content and functionality made available through the platform (collectively, the "Platform").

By accessing the Platform, creating an account, making a deposit, placing a bet or otherwise using any feature of 11bola, you confirm that you have read these Terms in full and agree to be bound by them. If you do not agree with any part of these Terms, you must immediately cease using the Platform.

These Terms should be read alongside the 11bola Privacy Policy and Responsible Gambling page, both of which are incorporated by reference and form part of this agreement.

Definitions

In these Terms, the following expressions shall have the meanings assigned to them below unless the context requires otherwise:

• "Account" means the individual user account registered on the 11bola Platform in accordance with Section 4 of these Terms.
• "Balance" means the total of real-money funds and any eligible bonus funds held within a User's Account at any given time.
• "Bonus" means any promotional credit, free bet, cashback, reload offer or other incentive awarded to a User subject to applicable terms and conditions.
• "Deposit" means any transfer of real-money funds made by a User into their Account using an approved payment method.
• "Platform" refers to the 11bola website, mobile-optimised interfaces and all services accessible through them.
• "Wagering Requirement" means the number of times a Bonus or qualifying amount must be bet before withdrawal eligibility is satisfied.
• "Withdrawal" means any transfer of eligible funds from an Account to a User's designated payment method.
• "KYC" means Know Your Customer — the identity and verification process required under account management procedures.
• "MYR" / "RM" means Malaysian Ringgit, the base currency applicable to Malaysian user accounts on the Platform.

Account Eligibility

To be eligible to register and maintain an account on 11bola, you must satisfy all of the following conditions at all times:

1. You must be at least 21 years of age. 11bola strictly prohibits access to gambling services by individuals under this age.
2. You must be a natural person with full legal capacity to enter into a binding agreement in your jurisdiction.
3. You must not be registered on any self-exclusion list or voluntary exclusion programme that restricts your access to gambling platforms.
4. You must not be acting on behalf of, or depositing funds for, any third party.
5. You must not have had a prior 11bola account closed or suspended for breach of these Terms.
6. You must access the Platform exclusively for personal, non-commercial entertainment purposes.

11bola reserves the right to request documentary evidence of age, identity and address at any point during the account lifecycle. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account suspension or permanent closure.

Registration and Account Management

Each individual is permitted to hold only one (1) Account on the 11bola Platform. Duplicate accounts are strictly prohibited and will be closed upon detection. Any Balance associated with a duplicate account may be forfeited without further notice.

During registration, you are required to provide accurate, current and complete information including but not limited to your full legal name, date of birth, residential address, email address and preferred payment details. You must promptly update this information if any of it changes.

You are solely responsible for maintaining the security and confidentiality of your username, password and any secondary authentication credentials. You must not share access to your Account with any other person. 11bola accepts no liability for any loss arising from unauthorised access to your Account resulting from your failure to maintain adequate security.

If you suspect that your Account has been accessed by an unauthorised party, you must notify 11bola support immediately at [email protected].

Terms of Use

By using the 11bola Platform, you agree to the following conditions of use:

• You will use the Platform solely for lawful, personal entertainment purposes.
• You will not attempt to gain unauthorised access to any part of the Platform, its servers, databases or associated systems.
• You will not use any automated tools, bots, scraping software or other non-human agents to interact with the Platform.
• You will not transmit any harmful, offensive, defamatory or otherwise unlawful content through any communication channel on the Platform.
• You will not reproduce, republish or distribute any content from the Platform without express prior written consent from 11bola.
• You acknowledge that gambling involves inherent financial risk and that outcomes are determined by chance — no strategy or system guarantees a profit.

11bola provides the Platform on an "as is" and "as available" basis. While we make reasonable efforts to maintain uptime and service quality, we do not guarantee uninterrupted access and accept no liability for service outages, maintenance windows or technical failures beyond our reasonable control.

Betting and Gaming Rules

All bets placed through the 11bola Platform are subject to the specific rules applicable to the relevant sport, market, game or event, as published on the Platform at the time of the wager.

The following general betting rules apply across all categories:

• A bet is confirmed only when a unique bet reference number is issued and the relevant stake has been deducted from your available Account Balance.
• Odds are subject to change before a bet is confirmed. The odds displayed at the time of confirmation apply, not the odds shown during the initial selection process.
• In the event of a technical error that results in the display of manifestly incorrect odds (for example, odds significantly outside typical market range), 11bola reserves the right to void any wagers placed at those odds.
• Live betting markets may be suspended or voided at short notice in accordance with event circumstances, regulatory requirements or platform operational decisions.
• Minimum and maximum stake limits apply per event and per market. These limits may vary and are displayed within the relevant betting interface.

For casino and live dealer games, rules governing each game variant are accessible within the respective game interface. It is the User's responsibility to review these rules before placing any wager.

Bonuses and Promotions

11bola may from time to time offer Welcome Bonuses, Reload Bonuses, Cashback Programmes, VIP tier rewards, Referral Incentives and other promotional offers. All promotions are subject to individual terms and conditions in addition to the general provisions set out in this section.

The following general bonus conditions apply unless a specific promotion states otherwise:

• Maximum bet during bonus play: Placing any single wager in excess of the stated maximum bet while bonus funds are active may result in forfeiture of the bonus and associated winnings.
• Game contribution: Different game categories may contribute different percentages toward bonus wagering requirements. Slot games typically contribute 100%; table games and live dealer games may contribute at a lower rate.
• Bonus expiry: Bonus funds that have not been fully wagered within the specified expiry window (typically 7, 14 or 30 days as stated per promotion) will be removed from the Account Balance without compensation.
• Bonus restrictions: Bonuses are issued for personal use only and may not be transferred between accounts or combined with other offers unless explicitly permitted.
• Maximum cash-out: Some promotions carry a cap on the maximum amount that may be withdrawn in relation to bonus-derived winnings.
• One account per promotion: Each promotional offer is available once per individual, household address, IP address or payment method, unless stated otherwise.

11bola reserves the right to modify, suspend or withdraw any promotion at any time without prior notice, provided that existing qualifying commitments are honoured where reasonably practicable. Any attempt to abuse or exploit promotional structures — including but not limited to bonus arbitrage, multiple account registration or coordinated betting patterns — will result in immediate cancellation of the relevant bonus and may trigger an account review.

Deposits and Withdrawals

All financial transactions on 11bola are conducted in Malaysian Ringgit (MYR) for accounts registered by Malaysian users. The Platform supports a range of commonly used local payment channels, which may include FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank and Hong Leong, subject to availability at the time of the transaction.

Deposits:

• Minimum deposit amounts apply and are displayed within the deposit interface.
• Deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted.
• Processing times vary by payment method and are subject to the schedules of the relevant financial institution.
• 11bola accepts no responsibility for delays caused by third-party payment processors or banking partners.

Withdrawals:

• Withdrawals will be processed only to a payment method previously used for deposit, or to a verified account in your name, subject to KYC completion.
• Minimum and maximum withdrawal limits apply per transaction and per calendar day.
• Withdrawal requests are subject to a processing review period, during which the Account and request will be assessed for compliance with these Terms.
• Funds associated with active bonus wagering requirements are not available for withdrawal until all relevant conditions have been satisfied.
• 11bola reserves the right to request additional identification or verification documentation before processing any withdrawal request.

Prohibited Activities

The following activities are strictly prohibited on the 11bola Platform. Engaging in any of the conduct described below may result in immediate Account suspension, permanent closure, forfeiture of Balance and, where applicable, referral to relevant legal authorities:

• Registering or operating more than one Account, whether under the same or different personal details.
• Providing false, misleading or fraudulent registration information, including misrepresentation of age or identity.
• Using the Platform in connection with any form of money laundering, financial crime or illicit activity.
• Exploiting software bugs, glitches, errors or vulnerabilities to gain an unfair advantage.
• Using automated tools, scripts, bots or artificial intelligence to interact with the Platform without authorisation.
• Collusion with other users to fix outcomes, share information in live betting scenarios or otherwise undermine the integrity of games or events.
• Engaging in any form of matched betting, bonus abuse or arbitrage in a systematic manner intended to extract guaranteed profit from promotional offers.
• Accessing the Platform from a jurisdiction where doing so is unlawful.
• Allowing a minor (any person under the age of 21) to access your Account or the Platform.

Limitation of Liability

To the fullest extent permitted by applicable law, 11bola and its officers, directors, employees, agents and licensors shall not be liable for:

• Any direct, indirect, incidental, consequential, special or exemplary damages arising from or in connection with your use of the Platform.
• Loss of profits, loss of data, loss of goodwill or other intangible losses.
• Interruption or cessation of service, whether caused by maintenance, technical failure or events outside of our reasonable control.
• Unauthorised access to or alteration of your data or Account resulting from your failure to maintain adequate security measures.
• Decisions made in reliance on information published on the Platform, including but not limited to odds, statistics or promotional descriptions.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable Malaysian law.

Intellectual Property

All intellectual property rights in and to the 11bola Platform — including but not limited to the brand name, logo, design, text content, graphics, software, code and database structure — are owned by or licensed to 11bola. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, republish, distribute, modify or create derivative works from any Platform content without prior written consent from 11bola.

Suspension and Termination

11bola reserves the right to suspend, restrict or permanently close any Account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete identity verification to our reasonable satisfaction.
• Suspected fraudulent, deceptive or unlawful activity.
• Reasonable suspicion of money laundering or financial crime.
• Receipt of a self-exclusion request from the Account holder.
• Regulatory or legal requirement.

Upon closure of an Account for breach of these Terms, any remaining Balance may be forfeited in full where the breach relates to fraud, bonus abuse, duplicate account creation or prohibited conduct. In all other circumstances, verified Account Balances will be returned to the User's last registered payment method following satisfactory verification checks, subject to any applicable processing times and deductions.

You may request voluntary Account closure at any time by contacting 11bola support. Self-exclusion requests will be processed in accordance with the provisions described on the Responsible Gambling page.

Governing Law and Dispute Resolution

These Terms shall be interpreted and governed in accordance with applicable law. Any dispute, claim or controversy arising from or in connection with your use of the 11bola Platform or these Terms should be raised with 11bola customer support in the first instance, with a view to reaching a mutually acceptable resolution.

Where a dispute cannot be resolved through direct communication, the parties may agree to pursue an alternative dispute resolution process. Nothing in this clause shall prevent either party from seeking urgent interim relief where applicable.

Amendments to These Terms

11bola reserves the right to amend, update or revise these Terms and Conditions at any time. Where changes are material, we will endeavour to provide reasonable notice through a Platform notification or email to the address registered on your Account.

Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically to ensure that you remain aware of the current version. The "last reviewed" date at the top of this page reflects when the Terms were most recently updated.

If you do not agree with any changes made to these Terms, you should discontinue use of the Platform and may request Account closure in accordance with Section 12.

Contact Us

If you have any questions, concerns or feedback relating to these Terms and Conditions, or if you wish to exercise any rights available to you under these Terms, please contact the 11bola support team using the details below:

When contacting support regarding a specific Account matter, please have your registered email address and any relevant account reference numbers available to help us assist you efficiently.